Activity records

Our booking, portal, agreement, payment and report systems keep a record of activity relating to an inspection. That record holds:

• The date and time of each thing that happens — a link requested, a page opened, an agreement initialed, a payment started.
• The email address involved, and the portal account it belongs to where there is one.
• The Internet Protocol (IP) address the request came from, and a description of the browser or device that made it.
• For each message we send you: whether and when your mail provider accepted it, and whether a link in it was followed.
• Each time an inspection report was opened, and for how long it stayed open.
• Where a client shares a report through this portal: who it was shared with, and that recipient’s own activity on it.

• Whether you opened an email. Our messages carry no tracking pixel of any kind. We can see that your mail provider accepted a message and that a link in it was followed, and nothing between those two things.
• Which parts of a report you read. We record that a report was opened and for how long, not what you looked at inside it.

• To operate the service.
• To establish what was delivered, agreed, paid for, and read.
• To respond to a claim, a payment dispute, or a legal proceeding — and, for that purpose, to produce the record.

We keep the record for seven (7) years after the report is delivered. After that, identifying details are removed.

You can ask for a copy of the record relating to your own inspection by writing to office@trustedhome.org.